FAQ

Ordering

How long does an order take?

Everything at Glow on Tee is printed to order. Production takes a few business days, plus shipping time. Estimated delivery times are shown at checkout. Ordering for a birthday, holiday or special occasion? We recommend ordering early.

Can I change or cancel an order?

Contact us as quickly as possible at contact@glowontee.com. We can usually still change or cancel an order before it goes into production. Once printing has started we can no longer stop it, but that does not affect your right to return the item after it arrives. See our Refund Policy for how returns work.

Products and sizing

What are your shirts made of?

Materials vary by style. Our adult graphic tees are printed on Comfort Colors® 1717 shirts made from 100% ring-spun cotton with a relaxed, garment-dyed feel. Long sleeves and children's styles have their own specifications, which you can find on each product page.

What sizes do you carry?

Adult graphic tees are available from S–4XL, adult long sleeves from S–3XL, youth shirts from S–XL, toddler shirts from 2T–5T, and baby bodysuits from newborn–24M.

Can we get matching shirts for the family?

Yes. Selected designs are available for multiple ages and styles, making family matching easy. Check our Family Matching collection to see the designs currently available for adults and kids.

Care

How should I wash my shirt?

Wash your apparel inside out in cold water with similar colors and tumble dry on low heat. Avoid bleach and ironing directly over the printed design. Check the individual product page for any product-specific care instructions.

Shipping and returns

Where do you ship?

We currently ship to the United States, Canada and selected international destinations. Free shipping is available on US orders. Available shipping options and estimated delivery times are shown at checkout.

Can I track my order?

Yes. Once tracking becomes available, we'll send it to the email address used for your order.

Can I return something?

Yes. Our designs are our own and offered to everyone, so a shirt printed after you order it is still a standard product with full return rights. You can return an item within 14 days of receiving it if you changed your mind, as long as it is unworn, unwashed and in its original condition; for that kind of return you pay the direct cost of sending it back. If an item arrives damaged, faulty or incorrect, we cover the cost of putting it right. Email us at contact@glowontee.com before sending anything back, and see our Refund Policy for the full conditions.

My order arrived damaged, defective or incorrect. What should I do?

Email us at contact@glowontee.com with your order number and clear photos of the issue where possible. We'll review it and help arrange the appropriate solution.

I ordered multiple items. Will they arrive together?

Not always. Different items can sometimes be produced or shipped separately, so your order may arrive in more than one package. You won't be charged additional shipping because of this.

FAQ